End User Support Technician – PEI

End User Support Technician – PEI

October 27, 2022

Cox & Palmer is a full-service, top-ranked Atlantic Canadian law firm with the knowledge and experience clients rely upon for solid legal solutions. The firm prides itself on a collegial work atmosphere and supportive team environment. We hire self-motivated, team-minded individuals with a strong work ethic, integrity and a commitment to client service.

Reporting to the End User Support Manager, the End User Support Technician is responsible for the maintenance and support of the firm’s systems, technology, equipment and physical resources.

SUMMARY OF RESPONSIBILITIES

  • Provide timely and effective technical support to approximately 80 – 100 users, including remote access procedures, mobile devices, software and hardware support and printer troubleshooting and maintenance;
  • Maintain, monitor and install workstation tools and equipment;
  • Conduct training for users on the firm’s systems and technology;
  • Ensure that facilities meet all requirements for workplace safety;
  • Provide client-focused service to end users, including clear and complete communication;
  • Document user issues and solutions;
  • Other related duties as required.

SKILLS AND QUALIFICATIONS

Education: Diploma from a recognized post-secondary institution in information technology

Experience:

  • Two to five plus years of experience in technology support role;
  • Customer service experience;
  • Experience in facilities or general maintenance is an asset.

Cox & Palmer, Charlottetown office provides a competitive compensation and benefits package including:

  • Compensation range is $40,000-50,000 which is determined by experience;
  • Health, dental, life and disability insurance, Employee Assistance Program, health and fitness allowance;
  • Group RSP

This position will remain posted until successfully filled.  Qualified candidates who are interested in this position should send a covering letter and resume to:    Sam Doyle, Human Resource Manager, PEI                                                                                                                          sdoyle@coxandpalmer.com